Self Storage FAQ: Nestory Park Self Storage

Running into some questions as you begin the process of looking for self storage space? Nestory Park Self Storage is here to simplify the way you find and rent storage space in Machesney Park, IL. By gathering some of our most frequently asked questions by tenants, we hope we can clear up any areas that are confusing you. Find the answers to your questions below!

Do we require protections plans when renting a storage unit?

Yes, at Nestory Park Self Storage, we ask that all tenants possess some type of protection plan for their rented unit. You have the option to provide proof of your existing coverage during the checkout process, or you can opt for one of our specially tailored plans. We provide a variety of choices, allowing you to select the one that best fits your needs. For guidance on which plan might be the most suitable, feel free to consult with our expert storage team.

Are locks provided or sold on site?

Yes, we have all the storage essentials, including locks, available for purchase at our on-site storage office. We provide everything you need for packing and moving, from box cutters and packing tape to furniture covers and locks. Stop by our facility’s office today to pick up your supplies!

How do I pay my bill online?

To pay your bill online, go to our website’s main page and click the “Pay Bill” button in the top right. When you sign in, this will direct you to your account, where you can select the specific storage unit you wish to pay for. You can also continue through the process as a guest as long as you know your unit information. Additionally, there is an option to prepay your bill for the upcoming month if that is convenient for you.

How do I reach someone after hours?

For urgent matters outside of normal business hours, please dial 815-637-4720 and press 1 to connect with a customer service representative. Alternatively, you can fill out a contact form on our website’s contact page or send us an email at machesney@nestoryparkstorage.com. We will contact you as soon as we are available .

Can I rent short term?

Certainly! Nestory Park Self Storage offers flexible month-to-month lease options, ensuring you are never bound by a long-term contract. Whether you need storage for a single month, several months, or are in search of a long-term storage solution, we have got you covered.

What discounts do you offer?

At Nestory Park Self Storage, we provide a variety of discounts to accommodate our customers’ needs. Seniors aged 65 and older are eligible for a 5% discount on their monthly rent, while active duty military members can take advantage of a 10% monthly discount as a token of our gratitude for their service. Furthermore, our refer-a-friend program entitles both you and your friend to a $50 discount on your next storage rental. For additional details on our discount offerings, please contact our office.

Do you have movers?

At this time, Nestory Park Self Storage does not offer moving services.

Do you have truck rentals?

Currently, there are no truck rental services available at Nestory Park Self Storage. Check our Neighborhood Friends board in our storage office for our list of recommended local businesses. The list is always being updated!

Do you have storage auctions?

Yes, Nestory Park Self Storage conducts storage auctions in accordance with state lien law procedures, applicable to units that have not been paid for. While auctions are not one of the favorable aspects of our business, they are a necessary component. All our storage auctions are hosted online at Lockerfox.com. Visit this free self storage auction directory to access real-time auction listings, alerts, tools, resources, and more. Just enter the zip code of our facility to stay updated on our current auctions.

Can I live or sleep in a storage unit?

Living or sleeping in a storage unit is strictly prohibited, violating various local and federal housing laws. It is also highly unsafe, as storage units lock from the outside and lack essential amenities like running water.

What storage unit size do I need?

Nestory Park Self Storage offers a wide range of storage unit sizes to accommodate different storage needs. The appropriate unit size for you depends on the quantity and type of items you wish to store, as well as the duration of storage. Utilize our online storage calculator to get a storage unit size recommendation based on the items you plan to store. Simply enter the items, and the calculator will provide an estimated space requirement, allowing you to select the ideal storage space without paying for too much or too little.

When I rent online, can I access my storage unit right away?

Yes, our online storage rental process enables immediate access to your storage unit upon receiving your confirmation email. You can browse, select, and pay for your storage unit within minutes, facilitating instant move-in.

Can I access my storage unit at any time?

No, access to storage units is regulated by gate hours, which are from 6:00 AM to 10:00 PM at our facility.

Did We Answer Your Self Storage FAQ?

At Nestory Park Self Storage, our goal is to ensure your full understanding as you enter into a rental agreement with us. If your question wasn’t addressed in the above FAQ, please don’t hesitate to contact us directly via phone or email. Our team is eager to work with you!

Explore Storage Solutions with Nestory Park Self Storage

Discover an easier way to store when you rent with Nestory Park Self Storage. As you take your time looking through our available storage units, consider the different amenities that may be able to simplify your storage process.

Our large drive-thru section gives you have the best of both worlds—secure, temperature-controlled storage features with the convenience of pulling your vehicle up to your unit to unload. If you are looking for longer-term options that you do not plan on accessing frequently, our indoor storage units deeper in the facility might provide you with additional size options and greater peace of mind. And if you are looking for vehicle storage options? We can help you with that, too! See why we are a trusted name for self storage in our community!